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A community thrives on its members.

Ensuring enrollees get to non-emergency medical care and other health services are not only MAS’ business, but part of its commitment to the communities it serves. When opting to become a transportation provider, you are supporting the health of your local communities and this commitment.

NOTE: MAS does not handle the registration, and approval – that is all handled by the New York State Department of Health (DoH) – of transportation providers. MAS manages enrollees’ trips through registered providers.  For more details, visit our NEMT transportation provider FAQs.

Follow the steps below:

Step 1: Fill out application to provide NEMT with the DoH on eMed web site. (If link above doesn’t work: https://www.emedny.org/info/ProviderEnrollment/transportation/Option2.aspx)

Step 2: Approval of an application can take 90 days or longer.

Step 3: Upon receiving approval, which comes in the form of a letter from the DoH which includes your Medicaid transportation provider number, please fill out MAS’

NYC Provider Information For

Upstate New York Provider Information Form

  • Transportation Provider Information form lets us know about you.
  • Terms of Use, with the transportation providers signature, opts you into our system and web management tools. Up to two people can be designated administrators, who will then be able to add others within your company for access.

Step 4:  Send all three documents to MAS either via fax: 315.299.2781 or email: web_access@medanswering.com.  If you have any questions, please contact MAS Operations department (phone: 315-299-2799)

Step 5: MAS will respond to these documents by email, providing a username and password to create and manage your account. Expect to be contacted by a MAS field liaison to schedule training on MAS system, and when you wish to be activated, if not immediately following your liaison meeting. You must meet with a liaison before an online account is activated.

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