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A community thrives on its members.

Ensuring enrollees get to non-emergency medical care and other health services are not only MAS’ business, but part of its commitment to the communities it serves. When opting to become a transportation provider, you are supporting the health of your local communities and this commitment.

NOTE: MAS does not handle the registration, and approval – that is all handled by the New York State Department of Health (DoH) – of transportation providers. MAS manages enrollees’ trips through registered providers.  For more details, visit our NEMT transportation provider FAQs.

Follow the steps below:

Step 1: Fill out application to provide NEMT with the DoH on eMed web site. (If link above doesn’t work: https://www.emedny.org/info/ProviderEnrollment/transportation/Option2.aspx)

Step 2: Approval of an application can take 90 days or longer.

Step 3: Upon receiving approval, which comes in the form of a letter from the DoH which includes your Medicaid transportation provider number, please fill out the following:

Step 4:  Send all three documents to MAS via email: web_access@medanswering.com. If you have any questions, please contact MAS operations department via email at web_access@medanswering.com

Step 5: MAS will respond to these documents by email, providing a username and password to create and manage your account. Expect to be contacted by a MAS field liaison to schedule training on MAS system, and when you wish to be activated, if not immediately following your liaison meeting. You must meet with a liaison before an online account is activated.

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