Scheduling Guidelines

Schedule Guidelines Calendar

To Schedule a Trip:

Or if you’re not yet enrolled:

How far in advance should you book?

To ensure prompt service, please keep these scheduling guidelines in mind:

  • Urgent / Sick Visit Care | Book Same Day
    Nobody plans to be sick! Enrollees can schedule transportation to Urgent / Sick Visit Care on the same day. We appreciate as much notice as possible.
  • Routine Appointments | Book 3 Days in Advance
    Transportation for routine care and recurring appointments should be scheduled at least three (3) days in advance.
  • Public Transit | Book 5 Days in Advance
    Enrollees capable of using public transit should submit their transportation requests at least five (5) days before the appointment. Whenever possible, MAS avoids up-front costs to enrollees by mailing bus or train fare before the date of service.
  • Long-Distance Travel | Book 7 Days in Advance
    Enrollees requiring long-distance transportation should submit their requests at least seven (7) days in advance. MAS will take care of all the arrangements.
  • Cancel or Reschedule | Please Notify MAS as Soon as Possible
    We understand plans change. If you need to cancel or rearrange an appointment, we appreciate as much notification as possible.

To Schedule a Trip:

Or if you’re not yet enrolled: