Operations – MAS https://www.medanswering.com A Driving Force in NEMT Wed, 06 Jun 2018 02:46:47 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.6 Jonathan Suro https://www.medanswering.com/staff-item/jonathan-suro/ https://www.medanswering.com/staff-item/jonathan-suro/#comments_reply Tue, 29 May 2018 14:37:23 +0000 https://www.medanswering.com/?post_type=staff&p=7597 Jonathan Suro is responsible for MAS Call Center Operations in 3 locations: Buffalo, New York and Syracuse. He has held operational management roles within the healthcare and financial verticals for over  15 years.  Most recently, Jonathan has worked in a senior leadership role managing more than 400 employees providing support and service for healthcare applicants within New York State.  Prior to that, Jonathan was a Director of Operations whose team provided customer and technical support for diabetic patients.

Mr. Suro brings a diverse and dynamic management approach to the MAS organization and will work with a team who is committed to service excellence; a principle that MAS has engrained into who we are.

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Chris Randall https://www.medanswering.com/staff-item/chris-randall/ https://www.medanswering.com/staff-item/chris-randall/#comments_reply Tue, 31 Oct 2017 12:40:42 +0000 https://www.medanswering.com/?post_type=staff&p=6732

Chris Randall has spent the last 15 years of his career in ever-more increasing levels of responsibility within  business process outsourcing/call center industry training departments. Mr. Randall has worked for companies with training programs for up to 24,000 CSRs. Since beginning his tenure at MAS, Mr. Randall has assumed responsibility for all training functions, updated the MAS training program, materials and techniques. His contributions directly correlate to MAS’ ability to maintain, and grow, diversified training across the NYSDOH Medicaid transportation regions it serves.

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Ricky Rodriguez https://www.medanswering.com/staff-item/rodriguez/ Tue, 17 Oct 2017 15:21:54 +0000 https://www.medanswering.com/?post_type=staff&p=6271

Ricky Rodriquez started his journey with LogistiCare as The Transportation Manager. Prior to coming to LogistiCare, Ricky worked as the Assistant Project Manager for Atlantic Paratransit serving the NYC MTA Para-transit Community for over 10 years.

During his years as transportation manager with LogistiCare, he helped build the Livery Network adding over 100 Livery vendors to the Transportation Network. By adding these vendors over ten thousand vehicles were added to service Non-Emergency Transportation needs. While increasing the transportation network, Ricky also managed to communicate with all hospitals within the five boroughs on a weekly basis to ensure there were no issues pertaining to Non-Emergency Transportation.

Ricky’s current role with Medical Answering Services is NYC- General Manager, it allows Ricky to continue to service the Medicaid population and assist all medical facilities.

Ricky believe his past years of experience in transportation allows him to understand what it takes to get the job done.

I’m here to answer any questions you might have about MAS and New York City. Feel free to contact me using any of the following methods:

Email: rrodiguez@medanswering.com
Phone: (315) 555-5555 x35

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Carrie Sgroi https://www.medanswering.com/staff-item/sgroi/ Tue, 17 Oct 2017 15:18:37 +0000 https://www.medanswering.com/?post_type=staff&p=6269

Carrie Sgroi is certified as a Professional in Human Resources (PHR), as well as a Society for Human Resource Management Certified Professional (SHRM-CP.) Ms. Sgroi has been with MAS for two years.  She is responsible for the supervision of the Human Resources staff, oversight of employee benefits, coaching and mentoring of MAS leadership staff, policy and procedure enforcement, as well as all state and federal employment law quality assurance.  Prior to coming to MAS, Ms. Sgroi worked in various areas within the HR field, including manufacturing, construction, and not-for-profit.  Ms. Sgroi’s credentialed accomplishments in human resources are key to attracting and retaining a great workforce to provide services for MAS.

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Brian Fite https://www.medanswering.com/staff-item/brianfite/ Tue, 17 Oct 2017 15:08:25 +0000 https://www.medanswering.com/?post_type=staff&p=6264

Brian Fite has more than 25 years of progressive computer science and programming experience. Fite had a a 15-year career at Crucible Specialty Metals in Syracuse, NY where he advanced from module programming to overall project management in charge of over 50 applications in 24 locations across the United States.

In Mr. Fite’s four plus years at MAS, he has led crucial updates of MAS’ Medicaid transportation management system, allowing a continued improvement in the user experience on the MAS website.

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Vince Mavente https://www.medanswering.com/staff-item/vincemavente/ Sun, 15 Oct 2017 18:28:45 +0000 https://www.medanswering.com/?post_type=staff&p=6196

Vincent Mavente is responsible for all MAS operations. He has held progressively more responsible roles in call center operations serving the New York State government for the past 20 years. Mavente worked in senior positions in outsourced call centers for ACS/Xerox managing, the NY Child Support Call Center and for Computer Sciences Corporation (CSC) managing Medicare Part D/NY Medicaid. Most recently he worked for a transportation authority overseeing sales and service of Medicaid transportation and various county programs.

Mr. Mavente brings the mature, thoughtful leadership needed  to provide consistent day-to-day service and to capably resolve the occasional crisis that can arise.

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Charles McCarthy https://www.medanswering.com/staff-item/chasmccarthy/ Thu, 28 Jul 2016 23:39:55 +0000 http://wpexplorer-demos.com/?post_type=staff&p=499

As Vice President of Business Development, Charles McCarthy works closely with the executive team on development of various programs and projects across all segments of the company. One of the major responsibilities for Mr. McCarthy is developing and executing new ideas, tools, and programs for the MAS business. Mr. McCarthy brings a unique understanding of all different elements of the MAS business built on 9 years of experience with the company.

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Notchaca Cosby https://www.medanswering.com/staff-item/brent-baker/ Wed, 20 Jul 2016 23:34:14 +0000 http://wpexplorer-demos.com/?post_type=staff&p=511

Notchaca Cosby is responsible for the day-to-day management of MAS’ Medicaid transportation management contracts. All regional Medicaid administrators and Medicaid specialists report to Ms. Cosby. Her areas of responsibility include overseeing requests for transportation, transportation provider relations, and medical practitioner relations.

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Terri Collins https://www.medanswering.com/staff-item/debbie-dowde/ Fri, 15 Jul 2016 23:10:18 +0000 http://wpexplorer-demos.com/?post_type=staff&p=518