Devices set accordingly will update automatically. For devices with Automated Updates set to "no", the driver will want to navigate to the app store and initiate the update.
MAS Driver App Authentication
Drivers using the MAS Drivers App will be required to enter an authentication code once every 30 days upon logging in. The code will be texted to the phone number found in the Driver's profile in the MAS portal. Providers should verify all phone numbers.
Important attestation/claims processing information: Deviating from trip authorization.
As referenced in the documents emailed on 5.31.2024, 7.24.2024, 10.21.2024, and 12.12.2024, Transportation Providers are authorized to transport an enrollee only on the approved date and time of service, at the approved modality, and to and from the addresses as prior authorized on the MAS invoice. Any changes must be communicated to MAS prior to the transport, by the enrollee or medical provider.
Deviations from the approved pick-up and drop-off locations are reportable to government enforcement agencies and may not be attestable in the future. Remind your staff that they are not to make any adjustments to times or locations, unless it is first updated on the MAS trip invoice.
Same and Next Day Trips
Within your Capacity page, you indicate whether you accept same and next calendar day trips. Providers should turn off one or both when they have reached capacity. Also consider turning off both at the end of your business day and back on when you next return to work. Changing this immediately updates our system and helps decrease trip reassignments.
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