New Transportation Provider Issue Intake Process
Starting on Thursday, May 15, 2025, MAS launched a new Transportation Provider Issue Intake Process, which includes a dedicated phone line and email address, along with an online form to submit support requests.
Transportation Providers may contact MAS via the following methods:
1. Call or email the TP support hotline:
Phone: 866-242-2578 (available business days Monday-Friday, 7am to 6pm).
Email: [email protected]
2. Submit your issues directly through our new online submission form: tpissues.medanswering.com
Reference the email sent by
[email protected] on May 14, 2025, for more information on how to use the online submission form.
Providers should direct all questions or issues to one of the above contact methods.
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