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As an enrollee, you have rights to travel and transportation provided for by Medicaid.

Setting up transportation through MAS is simple.  The first step, if you’re new to Medicaid transportation in New York State, excluding Long Island, is to call your county or borough specific number, any of our customer service reps (CSRs) will be able to help you. The CSRs will also help you create an account on MAS’ online transportation management system, a great way to book rides and keep track of your travel! If you have an account on our site, log in and book your ride there, or call your county specific number, and any of our customer service reps (CSRs) will be able to help you. MAS takes pride in helping communities get the necessary medical care to be their healthiest.

How do I know if I’m eligible?

As an enrollee, you have rights to travel and transportation provided for by Medicaid to non-emergency medical services.  Generally, the mode of transportation you use on a daily basis to go to the grocery store, places of worship, shopping, or any other usual activity will be matched by your Medicaid transportation mode of transportation.  Your transportation will be set up by MAS to based on your daily mode of transportation, needs and abilities.

Can I be reimbursed?
Generally, Medicaid reimburses for personal vehicle mileage, public bus/mass transit, taxi, ambulatory, wheelchair, stretcher, non-emergency ambulance, commercial air, bus and rail transportation. MAS will reimburse travel expenses using the Federal Government guidelines for travel reimbursement. For additional information please see Mileage Reimbursement Guide 12.2017

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