Language Assistance Services

MAS offers agents Monday through Friday 7am-6pm in the following languages:

Spanish

Para obtener asistencia con el idioma, visite nuestro centro de llamadas :

Russian

Для получения языковой поддержки, воспользуйтесь номером телефона информационного центра :

Mandarin

如需语言帮助,请致电我们的呼叫中心 :

Cantonese

如需語言幫助,請致電我們的呼叫中心 :

Language Assistance

Over the past 12 months we have handled 188,413 calls for these four languages.

When a MAS Medicaid Transportation Advocate (MTA) receives a call in a language other than one listed, they are trained to contact the CP Language line for assistance with the call. Once connected with the service the service will identify the correct language and connect the MTA with the appropriate skilled interpreter. From this point on the call is handled normally, with the MAS MTA creating the transportation request.

Over the past 12 months MAS has used the language line for the following languages:

Arabic
Korean
Bengali
French
Chinese
Hindi
Haitian Creole
Polish
Urdu
Serbian
Punjabi
Dari

French Creole
Tamil
Iraqi (Arabic)
Bosnian
Hebrew
Vietnamese
Albanian
Nepali
Burmese
Farsi
Italian
Hungarian

Fuzhou
Greek
Egyptian (Arabic)
Portuguese (Brazil)
Swahili
Romanian
Karen
Japanese
Tagalog
Mandinka
Yiddish
Mongolian

Pashto
Telugu
Gujarati
Tigrinya
Lingala
Yoruba
Turkish
Thai
Georgian
Amharic
Ilocano
Indonesian