The Team at MAS is deeply saddened by the hate crime that occurred in Buffalo on May 14th. We stand with and support our fellow New Yorkers and please know we are available to support you should you need to reschedule or modify your transportation needs whether through our online system or through the MAS contact center.

Medicaid Transportation

Made Simple

MAS Connects Medicaid enrollees to health care through non-emergency transportation because we believe healthier communities exist when its members have seamless access to healthcare.

Are you new here? Create an account:

City Bus & Taxi

Traveling to appointments has never been easier!

MAS helps NYS Medicaid enrollees get easy access to non-emergency medical transportation. Program information, guidelines, how to create an account and other information can be found here. Let’s get started!

Program Highlights

Learn about MAS and our role in the NYS Medicaid transportation program.

Scheduling Guidelines

How far ahead should you book? Learn more about when to schedule.

Schedule a Trip

Scheduling online is easy. Log in, and you can submit a request right now.

Are you new here?

Create an account to easily schedule a trip.

Program Highlights

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MAS sets up non-emergency medical transportation.

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Services need authorization ahead of time.

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Authorized trips are provided at no cost.

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MAS covers all mobility & medical needs.

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Medicaid requires enrollees to travel by the most appropriate & cost-effective transportation mode.

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MAS covers all areas of NYS except Long Island.

Scheduling Guidelines

How far ahead should you book?
For fast service, please keep these scheduling guidelines in mind:

Schedule Guidelines Calendar
  • Urgent / Sick Visit Care | Book Same Day
  • Routine Appointments | Book 3 Days in Advance
  • Public Transit | Book 5 Days in Advance
  • Long-Distance Travel | Book 7 Days in Advance
  • Cancel or Reschedule | Please Notify MAS as Soon as Possible

Schedule a Trip

Scheduling Online is Easy.

Login and you can submit a request right now.

Need to schedule by phone?
We are here to help. Locate and call your county’s customer service number.

Schedule a Trip

Scheduling Online is Easy.

Login and you can get started right now.

Need to schedule by phone?
We are here to help. Find your county’s Contact Center number and give them a call.

Info Needed to Schedule a Trip

  • Enrollee name, phone & email
  • Contact name, phone & email (if applicable)
  • Reason for appointment
  • Appointment date and time
  • Pickup address
  • Facility address
  • Transportation mode Preferred
  • Transportation Provider (if applicable)

Enrollees Covered

Trips Completed

Trips Arranged Annually

NYS Counties Served

Everything You Need to Know

Everything you need to know about the NYS non-emergency medical transportation program and policies can be found here. This information is provided for reference only. When you schedule online or by phone with MAS, our team will take care of all the details.

Create an Account

Program Highlights

Trans Provider Search

Public Transit Info

Types of Transport

Language Help

Our Commitment to Enrollees

Our priority is to make sure enrollees arrive safely at their healthcare destinations feeling great about their transportation experience.

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Medicaid Enrollees Can Expect to be:

  • Treated with respect and compassion.
  • Approved for the most appropriate type of transportation based upon their mobility, medical needs & NYS Department of Health guidelines.
  • Served by an on-time, polite & qualified transportation provider.
  • Picked up in a safe, clean & smoke-free vehicle.
  • Supported by MAS throughout their transportation experience.

MAS Values Your Feedback!

We are listening. MAS takes every compliment, concern and comment to heart. Our team promptly reviews and responds to every inquiry.

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