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MAS believes that: Healthy people make for healthier communities.

Grandmother and granddaughter smiling while huggingWorking with transportation providers and medical practitioners, MAS strives to ensure enrollees can safely and timely access health care.

As an enrollee, you have benefits and rights through Medicaid.  A great place to start learning more is the NYSDoH Medicaid FAQS.

To keep everything moving smoothly, and not stall out, MAS asks that enrollees strive to meet the following:

  • All Medicaid transportation needs to be scheduled and approved by MAS prior to the trip occurring. Three (3) days are needed for regularly scheduled appointments, five (5) days are needed to receive a bus pass by mail, or you may be required to purchase your own pass and then be reimbursed.

When Ordering a Trip:

The same modes of transportation used in daily life will be used for NEMT. Here’s a couple of examples:

  • If an enrollee has their own vehicle and is able to use this vehicle to get to an appointment, they are eligible to participate in the mileage reimbursement program
  • If there is access to a bus route and the enrollee is medically able to ride the bus, they are to participate in the Bus Pass Adminstrator Form.
  • If taxi is the enrollee’s regular means of transportation and he/she does not have access to a vehicle or a bus, then the enrollee is to utilize Medicaid taxi services, continuing for other forms of transportation for which they meet the criteria.

All trips should be scheduled as far in advance as possible. As a reminder, when scheduling trips, please have this information on hand:

  • Medicaid Number, ex: AB12345C
  • Name
  • Birth date
  • Address
  • Contact number
  • Reason for the transportation
  • Date and time of appointment
  • Location you will be attending, including the full street address
  • Transportation vendor with whom you prefer to ride
  • Any other special instructions needed for the trip

MAS may request additional information in order to schedule trips according to NYS guidelines.

If you need to cancel a trip, please do so as far in advance as possible.


  • Please be respectful, punctual and prepared when your transportation provider arrives. You must follow all New York State laws during transportation. (Buckle Up!)
  • Always carry your Medicaid card to and from appointments.
  • If you are traveling by private vehicle or public transportation, you will need to have your medical provider sign forms attesting that you were seen.
  • If you are traveling out of town and require an overnight stay, please keep your receipts. You may need to submit them for reimbursement for hotels, meals and other expenses.

These are the forms most often used by enrollees.  All forms and resources are here.

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