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Frequently Asked Questions for Medical Practitioners

How do I schedule transportation for Medicaid enrollees?

All Medicaid trips must be prior authorized by MAS, LLC. There are 3 different ways transportation can be scheduled.

How does MAS assign trips?

All Medicaid trips must be prior authorized by MAS. MAS assigns trips in the following order based on the lowest cost but most medically appropriate transport level, per NYSDOH Medicaid policy:

  • enrollee’s choice
  • medical provider’s choice
  • rotation (applicable only to a small percentage of trips assigned by MAS)

How do I know what transportation level to use when setting up an appointment?

The appropriate level of transport is selected based on the enrollee’s abilities as described by a physician for any trip considered wheelchair and above (for more, visit Modes of Transportation.) A trip needing wheelchair and above level transportation needs a 2015 Form

What is a 2015 (Verification of Abilities) form?

The verification of abilities form is required to be on file for individuals requesting wheelchair and above level transportation. This form requires a physician to describe why this level of transportation is needed as well as their signature.  All forms are saved on the enrollee’s profile.  MAS can also send a form to the enrollee’s physician electronically.  All parties are notified when you schedule transportation if a 2015 Form is needed or needs to be renewed.

What is a 2020 (Outside Common Medical Area) form?

An 2020 Form, also known as a Outside Common Medical Area form, requires a physician to attest to and sign as to why an enrollee cannot receive the treatment or services locally, and needs to travel outside of the Common Medical Area (CMMA) to receive those services.

When is a 2020 (Outside Common Medical Area) form needed?

If transportation is being requested for services outside the CMMA, a 2020 form must be on file.  An MAS customer service rep will notify you at the time transportation is scheduled if a 2020 form is needed.  The 202 form is then saved on file under the enrollee’s homepage.

What are Standing Orders?

Standing Order Renewal Policy are the term we use to describe trips that are set up for extended period of time; for example, an enrollee needing dialysis treatment every MWF for several months.

How long are Standing Orders set up for?

Standing orders can be set up by the Medical Provider from January 1st – June 30th and July 1st – December 31st.  Standing orders need to be renewed prior to the start of each 6 month period:  January & July.

How do I document a situation or issue during a trip?

MAS refers to these as “Trip Concerns.” To enter a trip concern, you can either call the specific MAS toll free number for your county or borough and provide the CSR with the appropriate information to document the situation within the system or fill out the online form.  The MAS Quality Assurance Team will look into the concern and work to find a resolution between all parties involved.

Does the MAS system track changes and updates to the trip invoices?

Yes, every change and update made in our system is signature stamped and time stamped. If you have questions or concerns about changes and/or any other activity to a trip invoice you can contact MAS by county or borough specific number and request more details from a supervisor.

How can I schedule an onsite visit with MAS?

MAS will come to your place of business to train your staff on how to use our system. To schedule a site visit, you can contact your county specific Field Liaison. To find your Field Liaison, click on your specific county and view the MAS region staff.

What are the hours of operation for MAS?

MAS is open 24 hours a day, 7 days a week, 365 days a year.

Does MAS provide transportation?

No, MAS owns no vehicles and provides no transportation services. MAS is contracted with New York State to provide a call center, assign trips, generate prior authorizations, and perform other tasks related to transportation management.

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