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Contact MAS regarding any feedback about your trip.

MAS works hard to make sure that our commitment to enrollees is met, and that enrollees and transportation providers all follow appropriate program standards.

You concern may be actually be Medicaid fraud. Healthcare fraud is not a victimless crime. It impacts all New Yorkers, and MAS works closely with the DOH to make sure this does not happen on our watch.

Who is affected by fraud, waste and abuse?

Taxpayers: Even the lowest estimates of healthcare fraud represent an enormous drain on the public health care system. Taxpayers in New York State and throughout the country pay the price.

Enrollees: When a provider misrepresents his or her credentials and services, it can jeopardize your health. By falsifying or exaggerating a diagnosis, a doctor may add a condition to your medical record you don’t even have. You can be subjected to unnecessary or unsafe medical procedures, may receive the wrong medical treatment, or find that your health benefits have been exhausted.

Providers: The actions of a few deceitful providers ultimately damage the reputation of trusted and respected providers. Intentionally deceiving or misrepresenting others for unauthorized benefits can jeopardize your medical care, waste taxpayer dollars, and is against the law. The penalty for allowing a Medicaid care or number to be misused is up to ten years in prison and fines of up to $500,000.

Learn More

Still not sure if you’re dealing with fraud or another issue regarding your trip, check out the scenarios described below for each.

Examples of fraud, waste and abuse are listed below:


  • Lending or sharing a Medicaid Identification card
  • Using Medicaid transportation for reasons not otherwise approved
  • Requesting and utilizing a higher level of transportation than is needed, see modes of transportation
  • Re-selling items provided by the Medicaid program
  • Taking bribes to ride with a particular transportation company

Transportation Provider:

The New York State Office of the Medicaid Inspector General (OMIG) reviews transportation provider billing and other activities and investigates charges of fraudulent behavior.

Examples of provider fraud include:

  • Billing for transportation services that were not provided
  • Billing for unnecessary services
  • Setting up false standing orders
  • Intentionally billing for a more expensive mode of transportation than was provided
  • Giving money or gifts to enrollees in return for agreeing to use their service

If you suspect fraud, you are encouraged to report in the way that is most convenient for you:

What do I report? When you call in, you will be asked for the following.  It’s important to provider as much information as possible, to allow both MAS and the DOH to follow up and respond to any concerns.

  • Who is involved
  • When it occurred
  • What occurred
  • Whether there are witnesses to the misconduct
  • Pertinent information, such as names, license plate, or other identifying information

In your own words, please describe in as much detail as possible what a person or business did to commit Medicaid fraud.

If you think it’s wrong, it should be reported.

At MAS we value your feedback to help us be the driving force in non-emergency medical transportation.
Please feel free to provide us with your feedback to include but not limited to:

  • Suggestions
  • Compliments
  • Enrollee or Transportation Provider timing issues, ex:  late, or no-show causing missed appointment
  • Customer Service feedback
  • Safety concerns [unsafe driving, seatbelts not functioning* smoking, loud music, excessively dirty vehicle, erratic driving, etc.]
  • Inappropriate behavior including but not limited to; verbal abuse, physical abuse or assault
  • Any inappropriate and unwanted physical contact

* Please remember group ride vehicles are not required to have seatbelt

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