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woman with headset sitting at computerAll non-emergency Medicaid transportation handled by MAS must be approved first.

This is called “prior authorization” and is defined as: A determination that payment for transportation is essential in order for a Medicaid enrollee to obtain necessary medical care and services, and that the Medicaid Program accepts conditional liability for payment of the Medicaid enrollee’s transportation costs. (More terms and definitions)

In short, this means that travel to medical services is eligible to be covered by Medicaid, but must be authorized before that travel happens.  This is where MAS comes in.  We work with enrollees to ensure they are eligible, and to set up transportation via the appropriate level or mode of transportation. MAS works with transportation providers in ensuring they are paid for the services they provide, but does not actually pay the providers.

To start the approval process, please call MAS at the number specific to your county or borough to begin, or to find out if you are eligible for non-emergency Medicaid transportation. MAS deals frequently with enrollee-approved family members, medical practitioners and social services caseworkers who also set up appointments.

Be sure to create an account on MAS as soon as you are approved to be able to order transportation online.

NEMT can be arranged by a special number specific for your county, online  or fax 1-315-299-2786 (yes, people still fax).

What you’ll need, when ordering through any option:

  • Medicaid number, ex: AB12345C
  • Name
  • Birth date
  • Address
  • Contact number
  • Medical reason for transportation
  • Level of transportation required
  • Name of ordering physician and name of physician that will be seen
  • Date and time of the appointment
  • Location of the medical appointment, (this is key!) including full street address.
  • If applicable, Transportation vendor with whom you prefer to ride
  • Any other special instructions needed for the trip

All trips should be set up at least three (3) days in advance. Trips using public transportation should be set up five (5) days in advance to give enough time to receive bus passes by mail, if needed..  Long distance trips should be set up at least seven (7) days in advance.

Note: Our services are by definition “non-emergency.” We will do our best to accommodate urgent or last-minute trips wherever you are, but please understand that these are difficult to quickly accommodate, especially in rural areas. For a medical emergency please call 911 immediately.

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