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How do I order Medicaid Transportation

How do I order Medicaid Transportation

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When Ordering Medicaid transportation a medical provider or enrollee has three options:

  • Phone
  • Fax
  • Website

When Ordering transportation through any of these avenues a medical provider or enrollee should be prepared with the following information:

  • Name
  • Birth date
  • Address
  • Contact Number
  • Medical reason for Transportation
  • Level of transportation required
  • Name of ordering physician and name of physician that will be seen
  • Date and time of the appointment
  • Location of the medical appointment
  • Transportation vendor with whom you prefer to ride
  • Any other special instructions needed for the trip

To order transportation by telephone or to contact MAS a medical provider or enrollee should use the telephone number listed below that is assigned to their county.


To order transportation by fax a medical provider or enrollee should send the fax to 1-315-299-2786

To order transportation through the MAS website go to www.medanswering.com and select Secure User Login.  You will need a user name and password to access the secure MAS portal.

For information regarding access to the website you can contact Medical Answering Services through your toll-free county number listed above or select Secure User Login and apply for a user name and password online.

MAS County & Borough Information

County Phone   County Phone
Albany 855-360-3549   Niagara 866-753-4430
Allegany 866-271-0564   Oneida 855-852-3288
Bronx/Kings 844-666-6270   Onondaga 855-852-3287
Brooklyn 844-666-6270   Ontario 855-733-9402
Broome 855-852-3294   Orange 855-360-3543
Cattaraugus 866-852-3294   Orleans 866-260-2305
Cayuga 866-932-7743   Oswego 855-733-9395
Chautauqua 855-733-9405   Otsego 866-333-1030
Chemung 855-733-9399   Putnam 855-360-3547
Chenango 855-733-9396   Queens 844-666-6270
Clinton 866-753-4435   Rensselaer 855-852-3298
Columbia 855-360-3546   Rockland 855-360-3542
Cortland 855-753-4434   Saratoga 855-852-3292
Delaware 866-753-4434   Schenectady 855-852-3291
Dutchess 866-244-8995   Schoharie 855-852-3290
Erie 800-651-7040   Schuyler 866-753-4480
Essex 866-753-4442   Seneca 866-753-4437
Franklin 888-360-3550   St Lawrence 866-722-4135
Fulton 855-360-3550   Staten Island 844-666-6270
Genessee 855-733-9404   Steuben 855-733-9401
Greene 855-360-3545   Sullivan 866-573-2148
Hamilton 866-753-4618   Tioga 855-733-9398
Herkimer 866-753-4524   Tompkins 866-753-4543
Jefferson 866-558-0757   Ulster 866-287-0983
Lewis 800-430-6681   Warren 855-360-3541
Livingston 888-226-2219   Washington 855-360-3544
Madison 855-852-3286   Wayne 855-852-3295
Manhattan 844-666-6270   Westchester 866-883-7865
Monroe 866-932-7740   Wyoming 855-733-9403
Montgomery 855-360-3548   Yates 866-753-4467